Privacy Policy
This Privacy Statement explains how we collect and use your personal data and which rights and options you have in this respect.
1. Who is responsible for your personal data?
We, Circulai, are responsible for your personal data, and so we are the “controller” of your data when collected and kept.
2. Which personal data do we collect?
The personal data we collect may include:
Contact information, such as your name, job title, postal address, including your home address, where you have provided this to us, business address, telephone number, mobile phone number, fax number and email address;
Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers, bank account numbers and sort codes and other related billing information;
Further business information necessarily processed in a contractual relationship with us or voluntarily provided by you, such as instructions given, payments made, requests;
Your password for any password protected platforms or services, where you have been granted access to one by us;
Information collected from publicly available resources, databases and credit reference agencies;
If legally required for compliance purposes, information about relevant and significant litigation or other legal proceedings against you or a third party related to you and interaction with you which may be relevant for antitrust purposes;
Other personal data regarding your preferences where it is relevant to services that we provide;
Details of our visits to your premises when we provide you with services which may include images, audio and video captured by handheld devices or by vehicle based cameras.
3. How do we collect your personal data?
We may collect personal data about you in a number of circumstances, including
When you or your business engages us to provide services;
When you or your business browse, make an enquiry or otherwise interact with us on our website or by telephone;
When you attend an event that we host, or one of our facilities or offices;
When we attend your premises to provide services;
When we or the vehicles or plant we operate are in close proximity to you;
When you or your business offer to provide or provide services to us.
In some circumstances, we collect personal data about you from a third party source. For example, we may collect personal data from your business, other organisations with whom you have dealings, government agencies, a credit reporting agency, an information or service provider or from a publicly available record.
4. Are you required to provide personal data?
As a general principle, you will provide us with your personal data entirely voluntarily; there are generally no detrimental effects for you if you choose not to consent or to provide personal data. However, there are circumstances in which we cannot take action without certain of your personal data, for example because this personal data is required to provide you with services, process your requests or deal with queries or complaints connected with our services or provide you with access to web portals or newsletters. In these cases, it will unfortunately not be possible for us to provide you with what you request without the relevant personal data and we will notify you accordingly.
5. For which purposes will we use your personal data?
We may use your personal data for the following purposes (“Permitted Purposes”):
Providing services you may have requested, including on-line services as requested by you or your business;
Managing and administering your or your business’s relationship with us, including processing payments, accounting, auditing, billing and collection, support services;
Compliance with our legal obligations (such as record keeping obligations), compliance screening or recording obligations (e.g. for anti-money laundering, financial and credit check and fraud and crime prevention and detection purposes), which may include automated checks of your contact data or other information you provide about your identity and contacting you to confirm your identity;
To analyse and improve our services and communications to you;
Protecting the security of and managing access to our waste facilities, premises, plant, vehicles and equipment, IT and communication systems, online platforms, websites and other systems, preventing and detecting security threats, fraud or other criminal or malicious activities;
For insurance purposes including dealing with claims made against or by us which we may pass to our insurers, insurance claims handlers, loss adjusters or legal advisers;
For monitoring and assessing compliance with our policies and standards;
To identify persons authorised to trade on behalf of our customers or suppliers;
To comply with our legal and regulatory obligations including reporting to and/or being audited by regulatory bodies;
To comply with court orders and exercise and/or defend our legal rights;
To investigate and respond to complaints; and
For any purpose related and/or ancillary to any of the above or any other purpose for which your personal data was provided to us.
Where you have expressly given us your consent, we may process your personal data also for the following purposes:
Communicating with you through the channels you have approved to keep you up to date on industry developments, announcements, and other information about us and the services we provide, (including newsletters and other information) as well as any events and projects; or
Customer surveys, marketing campaigns, market analysis, sweepstakes, contests or other promotional activities or events; or
Collecting information about your preferences to create a user profile to personalise and foster the quality of our communication and interaction with you (for example, by way of newsletter tracking or website analytics).
With regard to marketing-related communication, we will – where legally required – only provide you with such information after you have opted in and provide you the opportunity to opt out anytime if you do not want to receive further marketing-related communication from us. We will not use your personal data for taking any automated decisions affecting you or creating profiles other than described above.
6. What is the legal basis that permits us to use your personal data?
Depending on which of the above Permitted Purposes we use your personal data for, we may process your personal data on one or more of the following legal grounds:
Because processing is necessary for the performance of a contract with you or your business;
To comply with our legal obligations (e.g. to keep records for tax purposes); or
Because processing is necessary for purposes of our legitimate interest or those of any third party recipients that receive your personal data, provided that such interests are not overridden by your interests or fundamental rights and freedoms.
In addition, the processing may be based on your consent where you have expressly given that to us.
7. With whom will we share your personal data?
We may share your personal data in the following circumstances:
If we have collected your personal data in the course of providing services to your business, we may disclose it to that business or others in that business, and where permitted by law to others for the purpose of providing those services;
We may disclose your contact details on a confidential basis to third parties for the purposes of collecting your feedback on the our services, to help us measure our performance and to improve and promote our services;
We may share your personal data with any third party to whom we assign or novate any of our rights or obligations;
We may share your personal data with courts, law enforcement authorities, regulators or legal advisers or other parties where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process;
We may also instruct service providers within or outside of Circulai, e.g. shared service or data centres, to process personal data for the Permitted Purposes on our behalf and in accordance with our instructions only. We will retain control over and will remain fully responsible for your personal data and will use appropriate safeguards as required by applicable law to ensure the integrity and security of your personal data when engaging such service providers;
We may also use aggregated personal data and statistics for the purpose of monitoring website usage in order to help us develop our website and our services.
Otherwise, we will only disclose your personal data when you direct us or give us permission, when we are required by applicable law or regulations or judicial or official request to do so, or as required to investigate actual or suspected fraudulent or criminal activities.
8. Personal data about other people which you provide to us
If you provide personal data to us about someone else (such as one of your directors or employees, or someone with whom you have business dealings) you must ensure that you are entitled to disclose that personal data to us and that, without our taking any further steps, we may collect, use and disclose that personal data as described in this Privacy Statement. In particular, you must ensure the individual concerned is aware of the various matters detailed in this Privacy Statement, as those matters relate to that individual, including our identity, how to contact us, our purposes of collection, our personal data disclosure practices (including disclosure to overseas recipients), the individual’s right to obtain access to the personal data and make complaints about the handling of the personal data, and the consequences if the personal data is not provided (such as our inability to provide services).
9. Keeping personal data about you secure
We take appropriate technical and organisational measures to keep your personal data confidential and secure in accordance with our internal procedures covering the storage, disclosure of and access to personal data. Personal data may be kept on our personal data technology systems, those of our contractors or in paper files.
10. Transferring your personal data abroad
We do not transfer your personal data outside of the UK or the European Economic Area.
11. Updating personal data about you
If any of the personal data that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, or if you become aware we have any inaccurate personal data about you, please let us know by sending an email to info@circulai.co.uk.
We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete Personal Data that you provide to us.
12. For how long do we keep your personal data?
Your personal data will be deleted when it is no longer reasonably required for the Permitted Purposes or you withdraw your consent (where applicable) and we are not legally required or otherwise permitted to continue storing such data. We will, in particular, retain your personal data where required for us to assert or defend against legal claims until the end of the relevant retention period or until the claims in question have been settled.
13. Your rights
Subject to certain legal conditions, you have the right to request a copy of the personal data about you which we hold, to have any inaccurate personal data corrected and to object to or restrict our using your personal data. You may also make a complaint if you have a concern about our handling of your personal data.
If you wish to do any of the above please send an email to info@circulai.co.uk. We may request that you prove your identity for us to comply with our security obligations and to prevent unauthorised disclosure of data. We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your data, and for any additional copies of the personal data you request from us, although this would be very rare.
14. Review of this Statement
This Privacy Statement was last updated 1 May 2024. We may update and change this Privacy Statement from time to time in order to reflect any changes to the way in which we process your personal data or changing legal requirements. In case of any such changes, we will post the changed Privacy Statement on our website or publish it otherwise. The changes will take effect as soon as they are posted on this website.
15. How to get in touch with us
If you would like to contact us with any queries or comments regarding this Privacy Statement please contact us on 0330 0044456 or info@circulai.co.uk or write to us at the following address:
Circulai, U5, Halifax Court, Fernwood, Cross Lane, Balderton, Newark NG24 3JP
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We only use cookies for functional purposes on the website, for instance to allow images to load or to keep you logged in. We don’t use cookies, beacons, or pixels to track you on our site.
Updated 1 May 2024